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The traveller journey, from booking to the next trip

Viatta supports your customers in three stages: before they leave, during the trip and after they return. Here is what they experience, screen by screen.

Before departure

The trip starts in their pocket

As soon as the booking is confirmed, the traveller activates their personal guide. They prepare for departure and arrive already knowing their itinerary and their team.

A personal code is all it takes

No account to create. Each traveller enters the personal code received with their booking confirmation. Two travellers on the same booking each have their own code, and each finds their own guide.

Downloaded once, available everywhere

On Wi-Fi, before departure, the guide downloads in one go: itinerary, maps, documents, audio guides and videos. After that, no signal needed, in the mountains, at sea or abroad.

Greeted by name

The guide greets each traveller by their first name and recognises your returning customers. A few questions about their interests are enough to bring forward the content that suits them.

  • Traveller profile: interests, pace, children on the trip
  • Countdown to departure
  • Packing list tailored to the trip
  • Introduction to the team who will accompany them

The whole trip in one handbook

Day-by-day itinerary, documents, practical information, accommodation or ship, team and contacts: everything is kept in one place, and everything stays readable offline.

  • Meeting details, vouchers and insurance
  • Currency, formalities, time difference, electricity and luggage
  • Accommodation, with the room or cabin
  • The tour leaders or crew, with their first names and photos

During the trip

The trip tells its story along the way

The guide follows the traveller: it opens the right content in the right place, names the landscape, gives directions ashore and brings the highlights to life. With no signal.

A traveller pointing their phone at the landscape

Content that opens in the right place

Each place is surrounded by a zone. When the traveller enters it, an audio guide, a video, an image, a text or a quiz opens: in town, on the road, on a hike or at sea.

  • An audio guide for the place, which starts on arrival
  • Photos and videos of the place
  • Short texts on the history and life of each place
  • A quiz on what there is to know about the place

Point the phone, read the landscape

The names of peaks, islands, villages and monuments appear on the image, in real time and with no signal. The traveller taps a label to find out more.

The cove of Cala d’Hort facing the islets of Es Vedrà and Es Vedranell, Ibiza
Ibiza, the cove of Cala d’Hort: around the traveller, the app points out the beach, the restaurant, the car park and Es Vedrà, each with its distance.

The best places nearby

Restaurants, bars, beaches, shops, viewpoints, pharmacies: every useful place is on the map, with its description, opening hours and distance. The traveller chooses, the app takes them there.

  • Places imported around each stop
  • Your recommendations on the places of your choice, with your partners’ contact details
  • Available offline, with walking and driving distances

Walking or driving directions

A beach, a restaurant, a village or a viewpoint: the traveller is guided to the spot, on foot during visits and free time, by car for excursions, offline. At every stop, complete routes ashore are waiting for them.

Learning through play, for all ages

Quizzes at every stop, and a children’s area with fact sheets on nature, animals and local history, games and badges to win.

The moments that matter

A birthday, a honeymoon: once flagged by your teams, it triggers a personalised message on the day. Your team on site can prepare a special touch.

After the trip

The relationship continues after the return

On the last day, the guide collects the traveller’s feedback. After that, it keeps in touch with an invitation to the next trip.

Friends gathered around a phone after the trip

End-of-trip feedback, even offline

A questionnaire opens on the last day, as the return approaches. The answers reach you as soon as the phone has a signal again.

  • Answers available in your admin area
  • Testimonials you can use for sales, with the traveller’s consent
  • Invitation to leave a Google review

And many more exclusive features

Other sections enrich each trip depending on its destination and your travellers’ profile. We are keeping them for the demo.

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Let’s see what Viatta can do for your trips

We show you the app in action, then define together what your guide could be.

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